Terms & Conditions

NOCTAVEN STUDIOS™ — MASTER STORE POLICY

(Terms, Conditions, Shipping, Refunds, Privacy, Legal Stuff — All in One Place)
 Last Updated: [insert date]

Welcome to Noctaven Studios™ — where the merch is emotional, the humor is sharp, and the policies are written like a real human created them.
By using this site or making a purchase, you agree to the following terms. Grab a coffee. Scroll on. Let’s do this.

1. GENERAL TERMS & CONDITIONS

1.1 Acceptance of Terms

By visiting, browsing, adding items to your cart, screaming at the screen, or purchasing anything on NoctavenStudios.com, you agree to these policies. If you do not agree, close the tab — no hard feelings.

1.2 Who We Are

Noctaven Studios™ LLC
Vancouver, WA (but fully online)
Email: danna@noctavenstudios.com

We sell:

  • Original branded merch
  • Apparel
  • Accessories
  • Mugs
  • Books, art, and other creations
  • Anything emotionally stabby, emotionally pickled, or Divinara-inspired

2. ORDER PROCESSING

2.1 Processing Times

All items are made-to-order via trusted professional print partners.

  • Normal Processing: 2–7 business days
  • High Seasons (Nov–Dec): May take longer
  • Certain specialty items: timeframe varies
  • Digital products: delivered instantly

We begin production quickly, so cancellations are only allowed within 1 hour of placing your order.

3. SHIPPING POLICY

3.1 Shipping Times

Shipping times depend on the carrier, your location, and whether Mercury is in retrograde.
Typical ranges:

  • USA: 3–7 business days after fulfillment
  • International: varies by country (customs can cause delays)

3.2 Tracking

All shipped orders receive tracking numbers automatically.
Tracking may take 24–48 hours to update depending on the carrier.

3.3 Lost / Stuck Packages

If the carrier loses it, delays it, or sends it to the wrong planet:

  • Contact us at danna@noctavenstudios.com
  • We will help investigate, but delays caused by USPS/UPS/FedEx are not something we control.

If a package is marked “delivered” and you cannot find it:

  • Check mailbox, porch, neighbors, bushes, dog, spouse, or mailbox again
  • Wait 24 hours — carriers sometimes scan early
  • Still missing? Contact us and we’ll assist

4. RETURNS & REFUNDS

4.1 Return Eligibility

Because items are printed on-demand specifically for you, we only accept returns for:

✔ Damaged items
✔ Misprints
✔ Wrong item received
✔ Significant quality defects
✔ Items that arrived looking like they were mauled by a raccoon

Simply email us within 7 days of delivery with photos.

4.2 Non-Returnable Items

We do NOT accept returns for:

✘ Wrong size ordered
✘ Buyer’s remorse
✘ “I thought the color would feel different emotionally”
✘ Items washed, worn, or altered
✘ Digital downloads
✘ Custom/personalized items
✘ Anything touched by bodily fluids

4.3 Refunds

Refunds are only issued if we determine the item cannot be replaced and the issue was our (or the printer’s) fault.

5. PAYMENT POLICY

We accept secure online payments via:

  • Stripe (all major credit/debit cards)
  • No credit card info is stored by us
  • No cash, checks, IOUs, magic beans, or promises accepted

6. ORDER CANCELLATION & CHANGES

6.1 Cancellations

Allowed within 1 hour of placing the order.
After that, production begins and we cannot stop it.

6.2 Address Changes

If your address is wrong, email us ASAP.
If the order has already shipped, we cannot reroute it.

7. DIGITAL PRODUCTS

For digital downloads:

  • No refunds after download
  • If there is a download issue, email support

8. INTELLECTUAL PROPERTY

Everything on this website belongs to Noctaven Studios™ LLC:

  • Artwork
  • Logos
  • Product designs
  • Names:
    • Noctaven Studios™
    • Emotionally Stabby™
    • Emotionally Pickled™
    • Sentient Blood™
    • Entrepreneur or Shovel Manure™
  • ALL Divinara characters, lore, designs, phrases, and graphics

Do not steal, copy, trace, resell, “borrow,” or pretend you “found it online.”

Violators will be sent a legal notice and possibly an emotionally stabby raccoon.

9. PRIVACY POLICY

9.1 Information We Collect

We only collect what’s needed to run the store:

  • Name
  • Email
  • Shipping Address
  • Payment method (handled securely by Stripe)
  • Order details
  • IP address & cookies (standard website functionality)

9.2 How We Use Your Info

We use your information to:

  • Fulfill your order
  • Provide tracking
  • Send transactional emails
  • Respond to support requests
  • Improve the website
  • Prevent fraud and nonsense

9.3 What We DO NOT Do

We do NOT:

  • Sell your data
  • Trade your data
  • Slide into your inbox with spam
  • Run creepy stalker ads

We keep your info safe and private.

10. COOKIES

Like every site on Earth, we use cookies for:

  • Cart functionality
  • Analytics
  • Login sessions

You can disable cookies in your browser, but the site may behave like a drunk toddler.

11. LIMITATION OF LIABILITY

Noctaven Studios™ is not responsible for:

  • Postal delays
  • Weather
  • Carrier errors
  • Acts of God
  • You ordering the wrong size
  • Pets eating your package
  • The printer deciding to be dumb on a Tuesday

We ARE responsible for fixing legitimate defects and quality issues.

12. GOVERNING LAW

These terms are governed by the laws of Washington State, USA.

13. CONTACT INFORMATION

Noctaven Studios™ LLC
Email: danna@noctavenstudios.com

We respond, we help, and we don’t bite unless you’re rude.

14. FINAL NOTE

By buying from Noctaven Studios™, you support a small creator-owned business.
Your purchase keeps the stories, characters, and stabby humor alive — and I appreciate every one of you.